Refund and Returns Policy

At nexaleather.com, customer satisfaction is our priority. We strive to ensure you are happy with your purchase. However, if you need to return a product or request a refund, please review our policy below:

1. Return Policy

1.1 Eligibility for Returns

• Products can be returned within 1 business day of delivery.
• The product must be unused, undamaged, and in its original packaging with all tags intact.

1.2 Non-Returnable Items

• Custom or personalized orders, and products damaged due to customer mishandling, are not eligible for return.

1.3 Return Process

• To initiate a return, please call or contact us at +91 9725166063 or email us at nexaleather75@gmail.com
• Our team will guide you through the return process, including packaging and pickup arrangements.

2. Refund Policy

2.1 Refund Eligibility

• Refunds are processed after the returned item has been inspected and verified.
• If the return is approved, the refund will be initiated.

2.2 Refund Timeline

• Refunds are credited to the original payment method within 3 to 4 business days of return approval.

2.3 Refund Method

• Payments made via credit/debit cards, net banking, or UPI will be refunded directly to the same account.

3. Order Cancellation

3.1 Orders can be canceled before shipment. Contact us immediately at +91 9725166063 to cancel your order.
3.2 If the order is already shipped, cancellation requests will be treated as returns and subject to this policy.

4. Customer Support

For any questions or concerns about returns or refunds, please contact us:
Phone: +91  9725166063
Email:nexaleather75@gmail.com